Home > The Gibraltar Experience – Terms and Conditions

The Gibraltar Experience – Terms and Conditions

Gibraltar Vault places great importance on the safety of its guests and endeavours to ensure that its high standards are met by all persons visiting the Gibraltar Experience. Please assist us in ensuring our Experience and its facilities remain a safe place in which to enjoy fun and exciting experiences.

In these terms and conditions of entry (“Entry Conditions”), the following definitions shall apply:

  1. Gibraltar Vault /’Us’/’We’/’Our’: Gibraltar Vault Limited (Company No. 111218) registered in Gibraltar, whose registered office address is 57/63 Line Wall Road, Gibraltar.
  2. Ticket: A valid ticket allowing the holder entry to the Experience


Guests are admitted to this Experience subject to the following Entry Conditions.  By purchasing or using a Ticket, guests agree to comply with these Entry Conditions. Any person who does not comply with these Entry Conditions may be removed from the Experience by Gibraltar Vault personnel, security or police officers, without any right to a refund.  This is without prejudice to any claim that we may have against such a person or arising out of their actions.  Whilst inside the Experience, all guests must comply with any reasonable instructions given to them by Gibraltar Vault personnel or any third party instructed on our behalf. Acting reasonably, Gibraltar Vault reserves the right to vary these Entry Conditions at any time without prior notice. By entering the Experience, guests accept that they have a duty to take reasonable steps to ensure their own safety, taking into account any personal medical conditions.  All persons in and around the Experience, should behave in a safe manner at all times. We apply a ‘challenge 25’ policy, so please don’t get offended if we ask for identification. We do ask for all children 0-17 years of age to be accompanied by an adult at all times. Also they will not be allowed to participate in the tasting session.


Child Safeguarding Policy Statement:

Gibraltar Vault offers family friendly experience. We are committed to creating an environment which ensures all children can enjoy themselves in a safe and secure environment that prevents children being at risk from any form of harm or abuse.



For health and safety reasons (due to the topographical features of the experience), wheelchairs are the only transport device permitted within the Experience.  For the avoidance of doubt, bicycles, roller-blades or similar devices are not permitted within the Experience.


Our right to remove you:

Gibraltar Vault, acting reasonably at all times, reserves the right, in its absolute discretion, to refuse admission to the Experience, ban from entry to the Experience, or remove from the Experience without any right to a refund, any person whose presence or behaviour may affect the enjoyment and/or safety of other guests or staff, or who:


  1. Climbs or stands upon fences, barriers, walls, safety fences, rock arrangements, exhibits or any out of bounds areas at the Experience. Enters or attempts to enter any part of the Experience which is a restricted or prohibited area as determined by Gibraltar Vault including workshops and changing rooms etc.
  2. Has displayed any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting;
  3. Is attempting to gain admission to the Experience without a valid Ticket, or has been found inside the Experience without a valid Ticket;

If any guest in breach of any of these Entry Conditions is a member of a group, then such group of individuals may also, at Gibraltar Vault discretion, be denied entry or escorted from the Experience without any right to a refund. We reserve the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls, exhibits, fabrics or buildings at the Experience. At our discretion, future access to the Experience may be denied to any guest who has previously been denied entry or escorted from the Experience.



All persons entering the Experience must pay for admission or hold a valid ticket which has been obtained from Gibraltar, the Experience, the Experience’s website or a third party authorised by Gibraltar Vault to sell Tickets. The sale of tickets/vouchers by anyone other than Gibraltar Vault’s strictly prohibited. Only persons authorised by us are permitted to sell or offer for sale any items to guests within the Experience grounds. All tickets are non-transferable, not for resale and will become automatically void on any transfer for value.

A binding contract between us (Gibraltar Vault Limited) and the purchaser comes into existence when the final page of the booking confirmation procedure gives you a booking reference. This contract and all matters arising out of it are governed by Gibraltar law.

Tickets purchased are only valid on the date and time printed on the ticket. Please check the Experience ’s operating calendar for opening times and dates. Tickets may not be valid for special events which may attract a separate admission fee. Tickets will only be exchanged or refunded if Gibraltar Vault, in its absolute discretion, chooses to do so. For the avoidance of any doubt, pre-booked Tickets are non-refundable in the event that admission is refused or relinquished for any reason referred to in these Entry Conditions. Non-dated Tickets booked in advance do not guarantee admission to the Experience, especially during busy times or on specific days when there are special events.


Guest behaviour:

Unnecessary noise or any behaviour likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the Experience. Smoking (including of e-cigarettes) is strictly prohibited.


 Security and Safety:

Guests must be aware of all onsite safety signs at our facility and any safety briefings made by our staff. To prevent offensive weapons or dangerous articles from being brought into the Experience, guests are admitted to the Experience subject to the condition that, if requested to do so, they will allow themselves and/or their belongings to be searched.  It is prohibited to bring into the Experience any weapons, fireworks, smoke bombs, glass bottles or other articles which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other guests is strictly prohibited.  Any person found to be in possession of an article deemed to be offensive or dangerous will be immediately escorted from the Experience without any right to a refund and Gibraltar Vault reserves the right to make reports to the relevant authorities which may lead to prosecution. The consumption of intoxicating liquor is permitted only in authorised places within the Experience.  Accordingly, intoxicating liquor may not be taken into the Experience except with the express permission of Gibraltar Vault and any persons found possessing alcohol, or who appear to be under the influence of alcohol may be refused admission to the Experience or escorted from the Experience without any right to a refund.  The use of illegal substances and/or legal highs (including, but not limited to, laughing gas) are strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances and/or legal highs will be refused admission or escorted from the Experience without any right to a refund.


CCTV cameras are used to assist in the proper running of the Experience. However, we do not make any representation as to the extent of coverage provided by the cameras. All items, belongings and other property brought into the Experience by guests are at their own risk and we accept no liability for any loss or damage to such property. As such, we recommend that guests do not bring valuables to the Experience.




Pets or animals of any nature are expressly prohibited in the Experience (except for guide dogs, hearing dogs and registered assistance dogs).


 Gibraltar Vault Liability

We accept no responsibility for any loss and/or damage and/or injury suffered by guests as a result of the guest’s failure to comply with these Entry Conditions or any event outside Gibraltar Vault’s control (including any distress, inconvenience, anxiety or loss of enjoyment arising from the evacuation of the Experience). This does not affect any guest’s statutory rights or any liability of Gibraltar Vault which cannot be excluded by law.